1) Scope
This Privacy Policy describes how VoidFrameMedia (“we”, “us”) collects, uses, discloses, and protects your personal information when you use our websites, products, and services, or when you communicate with us.
2) Controller
VoidFrameMedia
Support email: voidframemedia@le102.ca
3) Data we collect
Depending on your use, we may collect:
- Identity and account: name, login credentials, profile information.
- Contact: email, phone number, address, messages sent to support.
- Payment / billing: transaction information (via our providers), purchase history.
- Technical: IP address, device, browser, security logs, cookies.
- Usage: pages viewed, actions, preferences, diagnostics and performance.
- Content: files/info you send us (e.g., forms, attachments).
We do not seek to collect sensitive data unless you voluntarily provide it or the law requires it.
4) Purposes (why we use your data)
- Service delivery: account creation, access to features, fulfillment of requests.
- Support: assistance, communication, request handling.
- Security: fraud prevention, abuse prevention, unauthorized access prevention, auditing.
- Billing: payments, accounting, receipts, tax compliance.
- Improvement: usage analysis, bug fixes, optimization.
- Communications: service notices, important updates.
- Marketing (if applicable): offers and news, with an unsubscribe option.
- Legal obligations: compliance with law, requests from authorities.
6) Sharing of information
We may share your information with:
- Service providers: hosting, payments, email/SMS, analytics, support, security.
- Partners: only if necessary to provide the service and governed by contract.
- Authorities: if required by law or to protect our rights and security.
We do not sell your personal information.
7) International transfers
Depending on our providers, your data may be processed in other countries. We implement reasonable contractual and organizational measures to protect your data in accordance with applicable laws.
8) Retention
We keep your personal information only as long as necessary for the purposes described and to comply with our legal obligations.
9) Security
We apply reasonable security measures (access controls, encryption in transit, logging, backups, etc.). No system is infallible, but we work to reduce risk and respond quickly in case of an incident.
10) Your rights
Depending on your jurisdiction, you may request:
- access to your information and a copy;
- correction of inaccurate information;
- withdrawal of consent (where applicable);
- deletion (subject to legal obligations);
- objection to certain processing.
To exercise your rights: voidframemedia@le102.ca
11) SMS / Messaging (if applicable)
If you receive SMS/messages from us:
- Rates: Message and data rates may apply.
- Frequency: Message frequency may vary.
- Unsubscribe: Reply STOP to stop.
- Help: Reply HELP for assistance.
12) Children
Our services are not intended for children under 12 years old. We do not knowingly collect personal information from children without required authorization.
13) Changes
We may update this policy. The “Last updated” date shown at the top of the page reflects the current version.
14) Contact
For any questions or requests related to privacy:
- Company: VoidFrameMedia
- Email: voidframemedia@le102.ca
See also: Terms and Conditions